MobileMe Support

The MobileMess problems continue. A post on TUAW details how Apple wouldn't even talk to someone who couldn't get their email because Apple's records say that he's not one of the people who can't get access. He goes on to get support via the chat system they've got running on the website and here's the response he got:

"I'm sorry, according to our records, you were not one of the members affected by the email outage that began on July 18th. MobileMe Mail 24-hour chat support is a temporary measure designed specifically for users whose accounts were affected by that outage. For help, please visit http://www.apple.com/support/mobileme/ww for access to all of our support resources"

That's just plain bad form. I have signed on (with an 18 minute wait) to get support this morning because our renewal activation numbers for MobileMe have come in. I get my MobileMe account through the school — I'd have the think long and hard about actually buying it otherwise. If it wasn't for the sync features, which are problematic but a necessity, I probably wouldn't. I've tried 3 days in a row now to renew my account and it just tells me "An Error Occurred." Even when you want to give them your money, you can't do it. And the MobileMe web resources are completely unhelpful when things don't work they way they are supposed to.

I think that Walt Mossberg of the New York Times is right that it's not a service that he can recommend using at this time.

18 minutes? Was over an hour. 15 minutes of the countdown and then the rest was "I'll be right with you." Their answer was, wait a few days and try again.